Returns & exchanges.

The window

You have 30 days from delivery to return an item.

Condition

Products must be unused and in their original packaging. If something arrived damaged, send a photo and we will replace it without asking for the item back.

How to start a return

Email us with your order number and which item you are returning. We reply with a return address and a reference number.

Refunds

We refund to the original PayPal account within three business days of the parcel arriving. PayPal usually posts the money within a further five days.

Return shipping

Return shipping is paid by the buyer unless the item was faulty or the wrong item was sent.