Good questions.
Fair enough.

We ship worldwide from our own warehouse. Orders leave within two business days, and tracking is emailed as soon as the carrier scans the parcel.

Orders placed at the weekend leave on Monday.

Two to six business days in the United States, five to nine in Europe, and seven to fourteen for the rest of the world. Those are the carrier's estimates, not a promise we can make on their behalf.

Give it two business days. Parcels are scanned when they enter the network, not when they leave us, so the first days can look like nothing is happening. If it is still silent after that, email us the order number and we will chase the carrier.

Yes. If a product does not solve your problem, send it back within 30 days in unused condition. Email us first and we will send the return address and a reference number — a parcel without one is hard to match to a person.

We refund within two business days of the parcel arriving. PayPal then takes another three to five days to show it on your statement; that part is theirs, not ours.

Anything that has been used in a way that cannot be undone — a kneeling pad that has been knelt on in a garden, a lid opener that has opened lids. If it failed, though, that is a fault rather than a return; tell us and we will replace it.

We look for a recognisable inconvenience, a useful solution, reasonable build quality, and evidence that people actually want it. If it is merely weird, it has to be weird and useful.

The photograph is the product, not a mood board. Where colour or grain can vary — timber, fabric — we say so on the product page instead of hiding it in a footer.

Most of it is a damp cloth and no dishwasher. The product page says which parts are the exception, and the care notes are written by the person who chose the item.

Payments are handled by PayPal. Card details never reach our server — you pay on PayPal's own checkout page, and we only ever see that an order was paid.

No. PayPal's guest checkout accepts a card without an account. If you already have one, signing in is faster, and it keeps the receipt in one place.

Yes, so the parcel can be sent and so you are not asked again next time. We do not sell it, and you can ask us to delete it at any time.

Because none of these are disasters. They are small, repeating annoyances — the cable that falls, the lid that wins, the knees that ache. "Problem-ish" is the honest size of the thing.

Every product starts as a complaint we had ourselves, and the field notes are what we found. When the answer is boring, the article says so; a clever theory that does not survive a Tuesday afternoon is not worth writing down.

Two people, mostly, with strong opinions about friction. No AI drafts and no supplier copy — if a sentence sounds like a press release, it was a bad day.